Support & Maintenance

No need to worry about your retail management solution's on-going support. At ChainStorePlus, we have a team of experienced technical support and customer service staff to help your retail operations run smoothly. You can enjoy full coverage of support and maintenance even after the point-of-sale (POS) system has been implemented. We know how critical a POS system is. That's why we have our helpdesk maintenance support at different service tiers. To protect your investment, ChainStorePlus offers onsite and live remote POS support, system remedial actions and offsite backups. 

Our support and maintenance services include:

  • Technical consultation by phone or email
  • Technical support via remote log-in to the customer's back office server
  • Service response within two business hours

Support & maintenance services of ChainStorePlus